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How g2bet Handles Your Personal Information

When you open an account and deposit via bKash, Nagad, or Rocket, you share personal details with us — and this policy tells you exactly what we collect, why we keep it, and how you can control it.

Account data protectionWallet payment privacyCookie controlsData retention limitsYour right to request changes
g2bet How g2bet Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold, ask for a correction, or request that we remove your account information, our support team handles these requests directly. You can reach us through the channels below — include your registered mobile wallet number so we can locate your account quickly and respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget on any page of g2bet. Quote your registered bKash, Nagad or Rocket number so the agent can pull your account details and handle your data request.

Email Support

Send your privacy request to our support email address found in the account help section. Include your full name, wallet number, and a clear description of what you need changed or removed.

Account Settings

Some data fields — display name, contact number, linked wallet — can be updated directly inside your account settings without contacting support. Changes to payment wallet details require identity verification.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply security measures across every layer where your data moves — from the moment you enter a bKash PIN in the cashier to the point your withdrawal is confirmed in your Rocket or Nagad wallet. Your data does not sit in a single exposed location; it is handled through access-controlled systems where only relevant operational staff can view account records. Here is how we approach each key area.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your cashier preferences. You can manage cookie settings through your browser; disabling some cookies may affect how the cashier loads.

Account Security

Your account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. We never ask for your bKash or Nagad PIN via chat or email — treat any such request as suspicious.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket deposits are retained for the period our operational obligations require. After that window closes, data is either anonymised or deleted from active systems.

Your Right to Request

You can ask us what data we hold on your account, request corrections to inaccurate details, or ask us to close your account and remove personal data. We handle these requests through live chat or support email.

Common Questions About Your Data on g2bet

These are the questions we hear most when it comes to account privacy, wallet data, and your rights as someone using g2bet from Bangladesh or other eligible regions.

Yes — we store the wallet number you register for deposits and withdrawals. It is used only to process your transactions and verify your account. We do not share it with advertisers or unrelated third parties.

You can submit a deletion request through live chat or support email. Include your registered name and wallet number. We will process the request in line with our retention obligations and confirm once complete.

Only staff with a specific operational reason — such as processing a withdrawal verification or resolving a support ticket — can access your account record. Access is logged and limited by role.

Go to account settings to update basic contact details. Changing a linked payment wallet — bKash, Nagad, or Rocket — requires identity verification through our support team before the change is applied.

We use functional and session cookies. You can disable non-essential cookies in your browser settings. Note that some cashier features, including the deposit flow for bKash and Nagad, may not load correctly without session cookies active.

We apply the same data security standards for all accounts regardless of where a session originates. Whether access is permitted in your region depends on local law and eligible regions — our data handling does not vary by location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.